Shoei88 Privacy Policy – Data Protection for Malaysian Users
This policy clearly explains how shoei88 collects, stores, uses, and protects the personal information of users on our platform in Malaysia.
Effective date: 1 January 2026. This policy is subject to amendments from time to time.
1. Information We Collect
Shoei88 collects several categories of information from users to ensure the platform operates safely and efficiently. The information collected includes:
- Account information: Your full name, phone number, email address, date of birth, and encrypted password collected at the point of registration.
- Personal identification information: Copies of official identification documents such as your IC for identity verification (KYC) purposes when required.
- Payment information: Details of deposit and withdrawal transactions in MYR (RM), including bank name, account number (partially masked), and transaction history. shoei88 does not store credit or debit card details directly — all card processing is handled by approved third-party payment providers.
- Device and browser information: Device type, operating system, IP address, browser type, screen resolution, and other technical information collected automatically when you access the platform.
- Usage data: Betting history, login records, session duration, pages visited, and in-platform interactions for the purpose of service improvement and security.
- Cookies and tracking technologies: shoei88 uses session and persistent cookies to maintain login status, personalise user preferences, and analyse platform usage patterns.
2. How We Use Your Information
The information we collect is used solely for legitimate purposes directly related to the operation of the shoei88 platform. These primary purposes are:
- Verifying user identity and maintaining account security.
- Processing deposits and withdrawals in Malaysian Ringgit (RM) accurately and securely.
- Providing effective customer support when you reach out to our team.
- Detecting and preventing fraud, money laundering, and other unlawful activities on the platform.
- Meeting applicable legal obligations and regulatory compliance requirements in Malaysia.
- Sending important notifications related to your account, transactions, or policy changes — not for unauthorised advertising.
- Improving user experience through aggregated analysis of platform usage data and behaviour — without identifying individual users.
Shoei88 does not use your personal information to sell to third parties or for advertising purposes unrelated to our platform.
3. Cookies & Tracking Technologies
The shoei88 platform uses cookies to enhance your experience. Cookies are small data files stored in your browser. We use two main types:
- Session cookies: Temporary cookies that expire automatically when you close your browser. Used to maintain your login status during an active session.
- Persistent cookies: Stored for longer to remember your language preference and personal settings on future visits.
You may disable cookies through your browser settings; however, doing so may affect certain platform features such as staying logged in or displaying personalised preferences.
4. Data Storage & Security
Shoei88 takes appropriate technical and organisational measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction. Our security measures include:
- SSL encryption on all communications between your device and shoei88's servers.
- Passwords are stored as one-way hashes that cannot be decrypted.
- Strict internal access controls — only authorised personnel are permitted to access user data, and only for legitimate operational purposes.
- Continuous monitoring of suspicious account activity.
User data is stored on secure servers. Retention periods depend on operational needs and legal obligations. Data that is no longer required will be deleted or anonymised in accordance with shoei88's internal procedures.
5. Sharing Information with Third Parties
Shoei88 does not sell, rent, or disclose your personal information to third parties for commercial purposes. Information is only shared under the following limited circumstances:
- Payment providers: Transaction information required for payment processing is shared with approved payment providers (such as FPX or DuitNow) solely to process your deposits and withdrawals.
- Technical service providers: Game providers and technical infrastructure partners involved in platform operations may receive the minimal technical data necessary for their services to function.
- Legal requirements: shoei88 will disclose user information where required by Malaysian law, court order, or direction from a lawful authority.
All third parties working with shoei88 are bound by confidentiality agreements and are required to uphold equivalent data protection standards.
6. User Rights & How to Contact Us
As a shoei88 user, you have the following rights regarding your personal information:
- Right to access: You may request a copy of the personal information we hold about you by contacting our support team via email.
- Right to rectification: If your information is inaccurate or incomplete, you have the right to request a correction. Basic details such as your name and phone number can be updated directly through your account settings.
- Right to erasure: You may request deletion of your account and personal data. Requests will be processed in accordance with our legal obligations — certain records may need to be retained for a specified period to comply with Malaysian financial regulations.
- Right to object to processing: You may object to the use of your data for specific purposes, such as marketing communications.
If this privacy policy is amended, shoei88 will publish the latest version on our website with an updated effective date. Continued use of the platform after an amendment is published constitutes acceptance of the updated policy. For any enquiries, data access requests, or privacy-related complaints, please contact us by email at: [email protected]. You can also get help through the Frequently Asked Questions us.
Still Have Questions About Your Privacy?
The shoei88 support team is here to help. Contact us or visit our FAQ section for more information.